Legal
Privacy Policy
Last updated: 26 September 2026
About this policy
FNQ Tile Tech respects your privacy and is committed to handling personal information responsibly. This policy explains what information we may collect through this website and through enquiries, how we use it, when it may be shared, and the choices available to you.
Information we collect
When you contact us or request a quote, we may collect your name, phone number, email address, preferred contact method, suburb or postcode, service requirements, project timing, budget range, project description and any photos or other information you choose to provide. We may also receive basic technical information generated when you use the website, such as device, browser, page and server-log information.
How we collect information
We collect information mainly when you provide it directly through the quote form, contact us, send us project information or otherwise communicate with us. Some technical information may be collected automatically by the website hosting platform or related service providers as part of operating, securing and improving the website.
How we use your information
We use personal information to respond to enquiries, assess project requirements, prepare or discuss quotes, arrange site visits, communicate about requested services, provide customer support, maintain business records, protect the website from misuse and improve our services. We do not sell personal information. We will not use information supplied for a quote request for unrelated marketing without an appropriate basis or permission.
Photos and project information
Photos uploaded through the quote form are used to help understand the project and respond to the enquiry. Please avoid uploading images that contain unnecessary personal or sensitive information. If other people are clearly identifiable in an uploaded image, you should have their permission to provide it where appropriate.
Sharing and service providers
We may disclose personal information to service providers that help us operate the website or communicate with customers, such as website hosting, email delivery, domain, security, storage or technical support providers. We may also disclose information where required or authorised by law. We do not disclose personal information to third parties for them to sell or independently market to you.
Overseas processing
Some technology or service providers used to operate this website may process or store information outside Australia. Where this occurs, information may be handled in the countries where those providers or their infrastructure operate. We take reasonable steps to use reputable providers and to limit disclosure to what is reasonably necessary for the relevant service.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be stored in business systems or with service providers used to operate the website and communications. No internet transmission or storage system can be guaranteed to be completely secure.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, for ongoing customer or project records, or where retention is required for legal, accounting, insurance or legitimate business purposes. Information that is no longer reasonably required will be deleted or de-identified where practical.
Access and correction
You may ask to access personal information we hold about you or request that inaccurate or outdated information be corrected. Contact FNQ Tile Tech using the contact details published on this website and provide enough information for us to identify the relevant record and request.
Privacy questions or complaints
If you have a privacy question or complaint, contact FNQ Tile Tech using the contact details published on this website. We will review the issue and aim to respond within a reasonable period. If applicable privacy law gives you further complaint rights, you may also be able to contact the Office of the Australian Information Commissioner.
Cookies and website analytics
The website may use essential browser storage, cookies, server logs or analytics tools to operate correctly, remember technical settings, understand website usage or measure enquiries. If optional third-party analytics or advertising tools are added later, this policy should be updated to describe those practices where required.
Changes to this policy
We may update this Privacy Policy when our information-handling practices, website features, service providers or legal obligations change. The latest version will be published on this page with an updated date.